📘Step-by-step
Help & Support
Help & Support- Support — FAQ
- Raise a Support Ticket
❓FAQ
Frequently Asked Questions
Help & Support- Where can I find quick help in the app?
- What is the FAQ section for?
- What should I do if I cannot fix a problem?
TUTORIAL
How to Raise a Support Ticket in the Beakn App | Fast & EasyRaise and track support tickets directly from the Beakn app to report issues, share details, and receive faster assistance with minimal follow-ups.
TUTORIAL
FAQs feature settingsAccess the built-in FAQ to learn app features, find troubleshooting tips, and quickly resolve common issues without waiting for support.
What it does
Support — FAQ
The FAQ section explains every feature and gives common troubleshooting tips, so you can solve small issues yourself.
Raise a Support Ticket
If you face a problem, you can raise a complaint and the support team will follow up.
How to use
Support — FAQ
1.Go to Settings → Support → FAQ.
2.Read the explanations for each feature.
3.Follow the step-by-step guidance and troubleshooting topics.
Real-life example
•You forget how to add a guest user. Instead of calling support, you open the FAQ and find the steps in a minute.
Raise a Support Ticket
1.Go to Settings → Support.
2.Tap Raise a Complaint.
3.Tap "+" to create a new ticket.
4.Select the Issue Type:
•Hardware
•Software
•Installation
•Other
5.Choose the related Issue Title.
6.Enter your issue details.
7.Tap Submit.
Your ticket is created and the team will follow up.
Real-life example
•One of your switches stopped responding. You raise a Hardware ticket with the details, and the support team contacts you for a fix.
About — your app version
When you report a problem, the first thing support will ask for is your app version. It is on the About page.
1.Open the app and tap Settings.
2.Tap About.
You will see:
•Company Name
•Company Location
•Platform — Android or iOS
•App Version
•Build Number
•Build Date
Send the app version and build number along with your ticket. It tells support exactly which version you are on and often answers the question before anyone has to ask you anything else.